Privacy Policy
KechTransfer operates this website to provide you, the customer, with a curated service experience. This Privacy Policy describes how we collect, use, and share your personal information when you use our services.
Personal Information We Collect
When you visit or use our service, we may collect the following types of personal information:
- Contact details (name, address, phone number, email address)
- Transaction information (booking details, travel dates, routes)
- Communications you send us (messages, special requests)
- Device information (IP address, browser type)
- Usage information (how you interact with our website)
How We Use Your Information
We use the personal information we collect to:
- Provide and manage your transfer bookings
- Communicate with you about your booking
- Send service-related notifications
- Contact you after your transfer to ask for feedback or a review (optional — you can opt out at any time)
- Improve our services
- Comply with legal obligations
We store your booking details — including your name, contact number, and travel information — so we can manage your transfer and follow up on your experience. A few days after your trip we may contact you once, usually by WhatsApp or email, to ask how it went or to invite you to leave a review. These messages are optional, and you can ask us to stop at any time.
Cookies & Analytics
We automatically collect anonymous technical information on every visit — such as approximate location, device type, referring website, and pages viewed — to help us understand our visitors and respond to inquiries. This data is not tied to your identity. With your consent (via the cookie banner shown on your first visit), we also remember whether you are a new or returning visitor. You can decline this at any time from the cookie banner.
Sharing Your Information
We do not sell your personal information. We may share it with service providers who assist us in operating our business, or as required by law.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Contact Us
For privacy-related questions, please contact us at: [email protected]